Motorola Solutions showcased new AI-assisted incident response solutions across on-premise, cloud-based, and third-party security deployments, easing the burden on security operators managing hundreds of cameras, doors, sensors, and more.
Marking the first step in unifying the Avigilon open-architecture security suite, Inform aggregated data from Avigilon and a diverse range of third-party solutions to provide a fully integrated view of the physical security ecosystem. It orchestrated actions based on data from video security and access control systems on a single screen and initiated faster, more decisive incident responses through integrated communications, including radios.
“Security operations centers were drowning in fragmented systems and data overload, trapped in endless cycles of manual triage and reactive firefighting across disconnected tools,” said Jehan Wickramasuriya, Senior Vice President, Security & Resilience Software, Motorola Solutions. “Inform drove the shift toward intelligent, unified enterprise security. By combining Avigilon Unity and Avigilon Alta with AI-powered automation, we enabled security teams to move from detection to decisive action, transforming reactive operations into proactive, resilient systems.”
“Connecting the dots across different security events to understand the bigger picture was a constant battle,” said Mark Reed, Executive Director of Campus Support Operations, City of Hope Cancer Centers. “We needed contextualized, actionable insight—not more data. Inform’s ability to correlate separate alerts into a unified incident response provided intelligence that helped our organization manage risk more proactively.”
Inform helped security teams identify and respond to complex threats by intelligently grouping multiple, seemingly disparate events into a single, actionable incident. For example, after several failed badge swipes at a facility, Inform mobilized nearby cameras, determined if they were connected to a single person of interest, alerted security via radios, and, when needed, shared live information with public safety agencies’ real-time crime centers. This seamless workflow—from detection to response—allowed teams to act decisively with focus and clarity.
“During an incident, every second counted, and reconciling data across different security systems was a challenge,” said Adrian Arriaga, Director, System Security Services, Children’s Healthcare of Atlanta. “What excited us about Inform was how it used AI to understand separate events across security systems—cloud, on-prem, and third-party—and presented a single, actionable workflow for what mattered most. That level of openness gave us the freedom to scale new solutions without being locked into a particular technology.”
Also launched at GSX was Avigilon Visual Alerts, an on-premises generative AI-powered solution that dramatically expanded the vocabulary of visual events that could be detected. For example, a hospital’s security team could easily create an alert for “wandering patients near an exit.” When the system detected such incidents, Visual Alerts complemented Inform’s ability to assist both clinical and security staff with triaging and effectively responding.
“We believed Inform and Visual Alerts were complementary and significant steps toward increasing the capabilities of underlying security infrastructure and orchestrating response to help multiple teams save time and prioritize action,” added Wickramasuriya.
Motorola Solutions remained committed to the responsible design and use of AI. This was supported by the company’s AI labeling initiative—a first for public safety and enterprise security products—which provided clear and concise information about how AI was used across its technologies.
